The,Many,Use,Cases,Mobile,UCC, communication The Many Use Cases Of Mobile UCC

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Unlessyou are the lighthouse keeper of Maatsuyker Island, it is safe to assume thatyour job requires you to communicate with others, be it your colleagues, yourmanagement, or your customers. An advanced, more productive form ofcommunication is collaboration, where people contribute to the success of thecompany through sharing of ideas and knowledge.   Theimportance of timely and correct communication and effective collaboration intoday’s fast-paced, social world cannot be denied. We all use differentmechanisms for this everyday. From phone calls to voice messages to chatclients to emails, all provide mechanisms for getting your message across. Wealso use a variety of collaboration software like SharePoint, Wiki, idea sharesetc. Now imagine if all these different platforms could be combined into aseamless tool. Add to that the availability of this tool on mobile platforms,and you have the perfect productivity instrument. This is the dream thatUnified Communication and Collaboration (UCC) providers are chasing.  Socompelling is the promise of mobile UCC that Gartner predicts that by 2016, 75%of the mobility solutions will be integrated with the enterprise telephonyinfrastructure. Mobile UCC finds uses in many industry verticals.  Healthcare  Healthcareis a very time sensitive industry, where a few minutes delay could be thedifference between life and death. Knowing who is available to respond in thecase of an emergency through calendar integration can be crucial. Sharingreports like x-rays, or video conferencing support from experts during surgeryare but a few uses of mobile UCC.  Field services   Fieldservices staff is constantly on the move, shuttling between customer locations.Knowing which resource is where can be crucial for the enterprise for effectivetime management, and to ensure emergency situations are handled properly.Similarly, the agents themselves need to have access to the corporateknowledgebase to solve problems on the go.  Sales  Beingin sales means you need to be always reachable by your customers. Mobile UCCenables this by allowing your clients to dial one single number, and be able toreach you wherever you are. For the salespeople, managing leads, updatingmeetings, and having access to the right sales artifacts is very easily done ontheir mobile device.  Knowledge sharing andcollaboration  Teams,working on a project from different locations can work together, sharingdocuments, knowing team schedules, and approving things, all on their smartdevices. The entire team, irrespective of their location, is aware of theproject’s progress, and can contribute to the same.  Compliance   Justlike the fixed lines, UCC allows for corporate calls on mobile phones to berecorded for compliance purpose. Other than just compliance, these recordingsmay also be used to ensure that the mobile workforce presents the sameprofessional behavior that is expected from the on-premise teams.   Busy professionals  Seniorexecutives, consultants, and other professionals who are constantly on the moveget access to corporate resources, and the ability to communicate andcollaborate with colleagues and customers alike, thanks to UCC. They can havean “in-office” experience while on the move.  Itis easy to see from the number of ways mobility and collaboration together canwork the magic of productivity and comfort. However, the devil is in thedetails. While its utility can t be denied, UCC still suffers from interoperabilitychallenges. Getting all the disparate communication and collaboration platformsto play nice with each other is no simple task. The market and technology isstill maturing, and very soon we should see comprehensive solutions.   Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Cambria","serif";mso-ascii-font-family:Cambria;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Cambria;mso-hansi-theme-font:minor-latin;}