Building,Relationships....Pric business, insurance Building Relationships....Priceless!


As we all know to live in this world we have to perform some activity by which we can earn money. There are many activities by which we can earn money and meet the standards to live in this society. And from one of them is franchise.  Franc Small offices have unique needs, and thatincludes document shredding. Designed with the smaller business inmind, the Dahle 20314 is a cross-cut shredder that offers Level 3security and brings you into compliance with federal regulations. The


Building Relationships....Priceless! Copyright 2002 Livvie MatthewsThere are many things you can and will do along the way to building your business, but few things will have the impact on your business as that of buildingyour relationships. Some think because you don't "see" your viewers - customers, you don't have to "interact". In fact most of your business is conducted using web sites, e-mail andautoresponders. Nothing could be further from the truth. Web sites, e-mail and autoresponders are the reasonsyou must build relationships! Think about it. Don't youabsolutely hate answering machines or voice mailwhen calling a business? There is no contact.For example, how many times when you are "on hold" or "pressing 1,2 or 3" have you thought, If I could just speak to someone or what happened to actually speaking to a real person? You want contact and contact builds relationships and relationships build customer loyalty. Offer good customerservice and great products. Make it easy to do businesswith you. Satisfied customers will refer their friendsand associates to businesses that have provided themwith great service!Build trust. Let your customers get to know you andyou get to know your customers. Ask them what they want to see, what they would like added, what could you do to improve your service or what would be of benefit to your customer. Find out what you coulddo or offer differently.The critical part of building relationships begins afteryou have made the sale. The "quality" of service youprovide during and after the sale is what builds loyalty and lifetime relationships with your customers. Serviceproduces returning customers, the lifeline of your business.How would your customers rate the "quality" of your service? Make no mistake about it, it is the customerwho determines the "quality" of your service. No matter how good your product is, your customer willrate the quality of your service based on....How you treated them, how you handled their order, how you resolved their problem, and what benefits they received or will receive as a result of doing business with you.Testimonials are another way to relay your products benefits and to build relationships. Ask for testimonialswhen you fill their order. What made them purchaseyour product? What did they think about it? Howwas their service? Find out their likes and dislikes.Make "ear" contact with your customers by developingthe art of listening. Listen to what is not being said in addition to what is being said. The purpose of listeningis to gain new insight and information.Send or include a survey-testimony e-mail with every order you fill. This will make it easy for your customerto give you their testimonial. Very often, the information you receive back will show the direction for your next product. E-mail to your Internet business is what the telephone is to the traditional business, it is the heartbeat. Answerall your inquiries quickly and efficiently, usually within24 hours. Be personable. Your "voice" on your web site and in your e-mail represents your personality and the personality of your business... friendly, enthusiastic and confident or...distant, mechanical and cold. Providing outstanding services builds your reputationand establishes you as reliable and trustworthy, the ingredients needed to build relationships!So remember, Web Site hosting may be $29.95, and your Internet Server...$21.95, but.... Building Relationships...Priceless! Article Tags: Building Relationshipspriceless

Building,Relationships....Pric

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