How,Put,Together,Good,Tech,Sup computer How to Put Together a Good Tech Support Strategy
Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc ----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a
For software developers, providing support to your users isan important element of your business.There are many ways to do it, some ofwhich are quite practical, like using PC remote control software to remotelysolve issues with the software or help the customer use it.Here are a few waysto provide technical support:Having good documentationSome would say that thebest support would be the one where the user doesnt have to contact you at all,and in terms of convenience to users and savings to you, this is true.Ensurethat you include adequate documentation online about how to use your software.Ifthere are any known issues with it, such as problems youre working on solvingor compatibility issues with some hardware, then you should also inform yourusers of this on your website.Live chat on your websiteThis is an excellent wayof supporting many kinds of software products.It is also very resourceefficient, as an agent can talk to more than 1 customer at the same time.Anotheradvantage of this is that a chat solution is easy to implement.There are manyfree live chat plugins available for websites that you can use too, so thismakes it a perfect solution for companies that have a lower budget.EmailsupportProviding support by email or through a form on your website is a greatway to handle questions and problems presented by your customers.It also cancost little or nothing to implement.If you have a lot of users, you may want tolook into specialized email support software that will assign a case or ticketnumber to each contact, allowing better tracking and resolution of issues, alsoensuring that no message from your customers will be left unanswered.PhonesupportIn terms of customer satisfaction, this is one of the best ways to helpyour users.However, it can be costly to implement, as you will need to havestaff available at least during regular business hours, whose function will beto answer calls from your clients.But if you only have a few dozen people thatuse your products, it could still be possible if youre a relatively smallcompany.Using remote desktop softwareThis can be combined with any of thesupport methods mentioned above and is a great way of boosting usersatisfaction with your offerings.By making use of remote control tools, you canremotely access the users system and make any adjustments or corrections neededto make your software function properly.There are many free remote accessplugins available that you can deploy if youre a very small companyHealthFitness Articles, but it is recommended to use commercial software that has beenspecially designed for help desk / tech support use if you can afford it. Article Tags: Tech Support
How,Put,Together,Good,Tech,Sup