Empathy,For,Your,Clients,Key,I communication Empathy For Your Clients is Key
The Nokia Mobile Company is the undisputed leader in mobile world, they have latest technology and capability to deliver world class handsets at no extra costs. The N series, E series and C series phones have already rocked the world with th But when we talk about the handsets, undoubtedly, Nokia is the King of mobile phone market and LG stood at the third position. In this article we are concentrating on Nokia E5 from the house of Nokia and LG GM360 Viewty Snap by LG Mobile Com
Iam often asked what is the one communication skill small business owners shouldpossess in order to be as successful as possible. The best advice I can give is to bereceiver-oriented, which is the fancy communication way of saying stay focusedon your clients and prospects needs and wants. Sure there are techniques for all sorts ofcommunication skills like becoming more confident; boosting your know, like,and trust factor; putting together a speech; and rules about emailetiquette. Certainly learning more aboutall these areas will improve your professional communications. Butwhats most important to remember is to always keep in mind your client orprospect. If you pay more attention toyour clients and prospects and put yourself in their shoes, youll bepracticing empathy. And empathy is themost important communication skill a person can have at work or at home. By putting yourself in the others place, youllget a sense of how it feels to be bombarded with 20 emails in a week from thesame person trying to sell you something, for example. Youll understand how it could take a littlewhile to make a sale until the other person knows you and your business andfeels you are trustworthy. Empathyis different than sympathy. Sympathysays, I understand. But empathy says,I feel your pain. And THATS whatpeople most want. We want others toget us in a way that understanding alone cannot bring about. Here are a few tips to help you expressempathy for your clients and prospects: Show them how youve been where they are and tell them how you felt while you were in the same situation. Whether youre selling jewelry or virtual assistance services, you can probably relate to your clients problems in a very personal way. Stop selling and start listening intently. Never, ever in any circumstance say, I know how you feel. You can say, I had something similar happen to me and when it did I felt X. Is that how you feel? Remember the Golden Rule and then take it one step further. Dont only treat others as you would like to be treated, but treat others the way you would want your Mother, sister, best friend, or other person who is important and special in your life to be treated. After all, these people (clients and prospects) are so special they may give you some of their hard-earned money! Try to look at the situation from the others point of view, rather than your own. What possible message could s/he be receiving as a result of your actions or words? Validate others feelings as often as possible. People have a right to feel their emotions, regardless of if you agree with them or would feel the same way. Ask, How can I help? Byfollowing these simple guidelines, youll be well on your way to practicingempathy regularly. Once you do, youlllikely be pleasantly surprised by the results!
Empathy,For,Your,Clients,Key,I