Floor,Control,Learning,the,Art business, insurance Floor Control: Learning the Art of Gaps in Virtual Communic
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Americans,familiar with flat organization structures where everyone has a voice, willspontaneously take the floor without formal cues. In organizations, people interrupt each otherand take over conversations in an effort to add to the discussion. Americansfocus on the right moment to jump in during a meeting. They often search for a moment of silence oranticipate when someone else will complete their thought, so that they can havetheir say. During American meetings,there is an ongoing mental strategy happening at the table amongst all participantsto be part of the conversation, to provide meaningful thoughts, and mostimportantly to say something that others hear. In America, speaking up is notonly important, but your job may depend on it. Becauseof this mentality, there are very few pockets of silence during Americanconversations. When silence presents itself, most Americans feel a need to fillthe perceived void. Think about silence the next time you are at ameeting. You will be amazed at how littlesilence exists. Inother cultures, the structures for communicating are much more formal,especially inside the Brazil, Russia, India, and China (BRIC) cultures. The reality is that people in these countriesact differently at the conference room table. There is a unique combination of organizations structured in a talltriangle with many layers between the CEO and the worker. The focus is on giving power to those thatlead. Beyondorganizational structures, in the BRIC cultures there is a greater focus onindirect communication where workers send messages without speaking. Theyexhibit this in their use of body language and the use of silence. When youspeak directly to someone from another culture, you will discover more silence.If you can be patient, you will find that the other side waits a bit longerto begin speaking. This gap or silence can be irresistible to fill forAmericans who instantly start thinking about whether or not others understoodthem and continue explaining. Withan increased understanding of what the other side is thinking during a call, TheGlobal Manager has better tools to managing virtual communications with workersfrom other cultures. To learn more aboutcultural differences and managing virtual communications, visit http://theglobalmanager.com/cross-cultural-virtual-communication/.
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