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The user requirement capture project can include many differentusability research methodologies including; surveys, structured andunstructured interviews, usability tests,and competitor analysis. Typically, the research is undertaken on aone-to-one basis between a usability consultant and an end user, withan average user requirements capture project including up to 15one-to-one interviews.AdvantagesThe main advantages of a user requirements capture is the saving oftime and money by validating the scope of a project against its usersneeds and expectations before any work begins. This in turn mitigatesthe risk of the project launching and failing to meet its objectives(increased online conversion, registrations, visits, etc.). Theresearch will also uncover critical information to improve the endresult by answering questions such as; is the current target audiencerealistic? Can the project be more successful with a different focus?And is the project worth investing in? There is also an importantintangible benefit where the project team gains a deep insight intousers and their needs at the very beginning, allowing them to remainfocused on serving users throughout the duration of the project.DisadvantagesA user requirements capturewill increase the time of the planning phase, which can be afrustration if the project team is keen to get cracking. However, thistime is easily saved later in the project due to making quicker, moreinformed decisions based on user needs. The research can also highlighta conflict in different users needs and expectations, which mayrequire a user experience consultant to work with the team on makingsense of the conflict and isolating a solution. As this method requiresexperienced user research professionals to ensure they capture trueuser requirements rather than unfocused conjecture and opinion, it canadd an unexpected cost to the start of a project.ConclusionDespite the potential costs incurred early in the project lifecycle,a user requirements capture is an essential tool for any project whichinterfaces between the business and its users. Understanding user needsand requirements at the beginning of the project helps ensure theproduct is fully adopted by its users, leading to business success, andin more extreme cases a user requirements capture can save a businessfrom investing time and money in a product which is not required by thetarget audience.
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