标签:Helpdesk - 英国华人论坛

computer

Why do you need helpdesk software?

Helpdesk software is an integral part for any business. Without it, the issues would not even be worth mentioning. How can you communicate with your customers if something is wrong with the software? How can you solve the issue to make sure...英国华人论坛

computer

Helpdesk Performance Metrics

Whenever a business or organization is working with a great many documents, it's important to have a means of ensuring that changes in those documents are identified and logged.  When multiple changes are made in a working copy during the c...英国华人论坛

business

Helpdesk Metrics Are Relatively Easy

You will not be able to see immediate profits when it comes to helpdesks, and the cost may be large as well. This normally costs all corporate companies a great deal. Some people will be surely performing better than the others. It is also g...英国华人论坛

business

Establishing Helpdesk Scorecard

Almost all modern companies have helpdesks in operations these days. As competition further intensifies, firms realize the value of providing customer satisfaction all the more. But the problem is, there is no immediate system on how perform...英国华人论坛

communication

Is BYOD Killing The Helpdesk?

TheB-word has been discussed with consternation among IT circles. IT security hasbeen forever concerned about the risks it poses, while the end-user serviceshas been worried about what it will do to the call volumes at the helpdesk.BYOD was...英国华人论坛