I know I sound a little harsh but you wouldnt want to know the kind of trials and tribulations that I have been through and also the kind of complaints that I have had to deal with in the past. People hoping and wishing to make some money...英国华人论坛
When passengers inquire into airline service, most airlines do listen. They analyze and keep track of the complaints and compliments they buy and use the info to determine what the public desires and to distinguish problem areas that need sp...英国华人论坛
Remember the Coca Cola marketing disaster a few years ago? They tried to switch Coke drinkers to New Coke. It didn't work. Fortunately, the company quickly recognized the problem and had the resources to recover fast. Their follow up researc...英国华人论坛