Mobile,Fleet,Management,Fleet, technology Mobile Fleet Management

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Fleet managers arebusy people. Their days are filled with the task of juggling between managingcustomer requests on one side and managing the ‘feet on the street’ on theother. Between customer requests, updates, field staff rosters and availabilityinformation, route management, and scheduling, there isreams of operational data that they have to sift through daily to do theirjobs. A range of verticals like telecom, utilities, healthcare and logisticsuse field services. While their functions are different, their challenges aresimilar. Irrespective of their field of endeavor, mobility provides great manybenefits in managing any field services operations.  The fleet operationtasks can be categorized into 2 groups – customer management and workforceadministration. Mobilization can help improve both. The features that smartdevices provide like in built GPS, high resolution screens and rendering,decent compute, memory and storage, and most importantly, their constantavailability on the user’s person, make them the perfect platform for managinga distributed workforce. Below are some important use cases for mobility infleet management.  1. Data capture and processing – Mobile devices canproduce lots and lots of data. There is so much information that the managerscan use to make the process more effective and efficient. GPS location,workload allocation, updates, time stamps for delivery, transit time, nearbyjobs, routing etc. are but some data points that can be collected throughmobile devices. Undesirable behaviors such aspersonal use of vehicles, speeding, as well as inefficiencies such as dispatchtaking too long to answer driver calls or routing them through busyintersections, can be corrected to eliminate waste, save fuel and minimizeovertime. All this data can be used both for real time decision making, andhistorical pattern analysis and process improvement.  2. Efficient routing – Fleet management is all aboutgetting products and resources from one place to another. Doing so faster,better, and cheaper is the key to success. GPStracking, 3D mapping, geo location and telematics allow field service managersand dispatchers to fine-tune routing to save fuel, improve delivery times andcontrol vehicle wear and tear. Tracking your resources and knowing here they are at alltimes gives your business a huge efficiency boost. Also, sitting in youroffice, you may be aware of issues that your drivers on the road are not, fore.g., a socio-political situation that’s holding up traffic, or a storm, or anaccident en route. This information, along with the knowledge of your driversexact location and help you guide them to a safe and efficient passage.   3. Personnel Management – For success in any type of fieldservices, deployment of resources throughout the field, and managing them wellis very important. The managers need to have real time visibility into thelocation, workload, and current work queues. Mobility lets the managersallocate work efficiently, and control and monitor its execution closely. Froma central console, a manager can identify which resources are geographicallynearest to the requirement through geo location services, and allocate the callto them. Alternately, the personnel can see the open requests on their mobiledevices, and can choose one they can accomplish within the set time limits. Oncethe work is allocated, the assignee on the ground gets a notification with allthe relevant details like location, nature of the work, the priority and SLA.They can then accept the work order and proceed to the location. Once done,they can update the work order with the outcome, and the manager sees the sameimmediately.   Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Cambria","serif";mso-ascii-font-family:Cambria;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Cambria;mso-fareast-theme-font:minor-latin;mso-hansi-font-family:Cambria;mso-hansi-theme-font:minor-latin;}