How,use,your,telephone,system, technology How to use your telephone system to beat the credit crunch
Active shredder safety technology for the small office. Shreds 15sheets per pass into 5/32" x 1-1/2" cross-cut particles (Security Level3). Patented SafeSense® Technology stops shredding when hands touch thepaper opening. Designated shredde The electronic cigarette is not new. People who buy electronic cigarette knows that this product has been in the market for years now. Despite some sectors apparently trying to shoot the product down from the shelves, the popularity of elect
MobilityWhat happens when you or your staff are out of the office? Does thephone just ring and ring. Perhaps the customer can speak to someoneelse or leave you a message on your voicemail. You could give out yourmobile number but then youâre contactable 24/7. Mobile twinning allows you to take calls made to office numbers fromyour mobile phone. Then use software installed on your mobile phone toplace the call on hold, transfer, conference or record, just as youcould using your fixed office phone.VoicemailVoicemail offers businesses many ways to save money and increase productivity. The capability of some voicemail systemsstretches well beyond the simple message taking functions of earlyvoicemail systems. Today voicemail systems control call flow byautomatically answering calls and directing them to the correct personor department. The voicemail will also queue calls and giveannouncements to update callers to their position in the queue. Voicemail has many other money saving features such as callrecording which allows supervisors to listen to calls via a passwordprotected web browser application. Call recording can help train staffcorrectly, maintain service quality and encourages staff to adhere tocompany regulations. It also helps to avoid ambiguity in difficultsituations by allowing both customer and company to listen to a call.CTIComputer Telephony Integration (CTI) is where there is a connectionbetween your data network and the office phone system. CTI allowsâclick to dialâ from applications such as Microsoft Outlook orGoldmine. CTI applications like Avayaâs Phone Manager Pro offer a graphicaluser interface which allows you to control telephony features such asforwarding, conference initiation, message control, company directoryand much more.When customers call, some CTI applications can âpopâ thecustomer record from the company CRM so the customer can be greetedpersonally and the person that answered the call is ready to action thecall immediately.IVRInteractive Voice Response (IVR) makes everyday orders easy. Callers never have to speak to a person. The phone systemwill answer the call and ask the caller to make selections from a listbased on the callers response. Eg. A book company wants to be able tosell its books 24/7 both online and on the phone. Their staff work 9-5so how can non web users place their order after 5pm? IVR will answerthe call and ask the caller to input the product code, read back theproduct name and then take payment details. Call loggingIt is estimated that call logging can increase productivity by15-20% as staff know their calls are being counted. The saying goesthat âyou canât manage what you canât measureâ. This isespecially true for call data. Call logging can show how many calls anindividual takes or makes and reports can be emailed to a supervisorautomatically at the end of each day. Call logging can also be used toindividually bill departments or other companies using the same telephone system. Article Tags: Telephone System, Voicemail Systems, Call Logging
How,use,your,telephone,system,