Infrastructure,Service,Catalog technology An IT Infrastructure Service Catalogue Will Provide A Framew
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Define and publishavailable services;Standardized theservice fulfillment processes. Establishachievable service levels; Determine theassociated costs;Manageperformance;Make a difference.Customer Alignment & Demand Management The focus of theIT infrastructure service catalogue is the customer serviceexpectation. This clear definition of service provides thebasis for a balanced negotiation with regards to the trade-offs ofcost and the breadth and quality of services.The result ofthese efforts is an ongoing communication between the business unitsand IT that enables IT to deliver instant value, ensuring quickertime to market, measurable SLA compliance and ultimately improvedcustomer satisfaction. Customer demand will drive the actions andchoices that produce alignment.Measure itThe ability toaccurately measure the value performance of the service deliveryenables IT to adapt to changing business conditions, Informationtechnology consulting servicesand apply resources in the most optimal way.How can an IT infrastructure service catalogue bedeveloped? Capture andpublish the existing capabilitiesReview whatIT delivers today and formalize these offerings as a foundation forfuture services; Involve andinterview existing users;Clarify theattributes of service requirements; Introducesthe concepts behind an IT infrastructure service catalogue.Investigation &Analysis: Document and inventoriesthe existing infrastructure capability;.Service ClassDevelopment: Review the current ITconfigurations being delivered; clarify the business requirements;develop the formal IT Service Classes. Include cost and capacitymanagement aspects, Smallbusiness consulting services Define KPIs that will allow measurement of performance.Publish theCatalogue: Present the developed ITService Classes as the IT Infrastructure Service Catalogue to thestakeholders and attain buy in.Feedback &Review: Following the adoption of theinitial IT Service Classes, review how the IT infrastructure servicecatalogue is performing and define processes for maintaining thecatalogue by incorporating new customer requirements.ConclusionAn ITinfrastructure service catalogue can drive the service strategy (haveSLAs), the cost model (keep them low) and charge model (get yourinvestments back), as well as standardize IT services (ease of use)to support business processes (be agile). A focused project team canassess and analyze todays IT infrastructure service deliverycapabilities, information managementconsulting and business requirements. Subsequently they canembark into capturing new and upcoming requirements as well asestablishing the methodology for continuing to develop and maintainthe Service Catalogue.The good news is,that proven methods and practices to achieve transformation of ITservice delivery into a true business asset exist.
Infrastructure,Service,Catalog