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Last week Microsoft bCentral required all users of it's ListBuilderService to sign up for and use the Microsoft .NET passport system byconverting to that system before allowing log-in to their existing accounts.I normally distribute my list through ListBuilder on Sunday evening fordelivery by Monday morning to my subscribers. I got NO NOTICE there wasto be a change to the system until I tried to log in to my list lastSunday evening, December 3, and couldn't.The sign in system crashed my Netscape Browser twice, so I opened upExplorer 5 and it just locked into a loop of agreeing to the terms ofservice, I mark the "Agree" radio button and click "next" to be returned to the terms of service agreement over and over again. I give up withExplorer and return to Netscape. Now my computer freezes entirely. Igive up after 2 hours of trying different approaches. The "Help" screenis worthless.Monday A.M. I try to log in again on Netscape and go through the process again at bCentral. Now when I click the "Next" button . . . NOTHINGHAPPENS AT ALL! I open Explorer 5 and try again to get back to the terms of service feedback loop once again. Click the button that says "IAgree" to the TOS and get returned back the default "I do not agree"button checked over and over again. I call customer support. I wait on hold for 45 minutes before giving upfed up with the awful loop of loud Christmas music I've heardrepeatedly, along with that wonderful recorded, "All of our customerservice representatives are busy. Please hold and your call will beanswered in the order received" Well either there is one person thatcan't get satisfaction who won't hang up or there are six hundred angrycallers ahead of me (or both). I give up. I try again, for a WEEK!I still don't have my ezine out two issues later, I still can't getthrough the customer support phone waiting list. I sent an email tobCentral support and got no answer. I have a paid advertiser for theezine and now I've got to explain that I'm locked out of my list host and refund the money.This has got to be one of Microsofts' finest hours. I could care lessabout passport as I never intend to use it for anything but this service and will not share my personal info with them to save my life after this debacle. So I'm willing to sign up for passport for ListBuilder only,but all I want to do is access and distribute my newsletter! Mysubscribers and advertisers will love me for this absurdity!After attempting for a full week to send out two issues of mynewsletter, that I can't get by the ridiculous feedback loop of agreeing to the terms of service over and over again or getting signed in withthe passport I create but then being prompted to convert my account topassport. When I follow instructions I still get the following message. "The Microsoft .NET Passport you used to sign in is valid, but we cannot locate your bCentral account"When I attempt to convert again, I get the message over again. I stillcan't get through on the phone and cannot afford to spend much more time trying. They have not answered my queries sent to support and now I've gone twoweeks without sending my newsletter out. I sent a post to LinkExchangeDigest, but of course as a Microsoft sponsored publication, they won'tpublish my complaints. I'm locked out of my account, I have only a two month old subscriberlist for backup and I can't get any attention. This is the most absurdthing I've seen since trying to change registrars from Network Solutions to a helpful and reasonable vendor that charges less and actually talksto me when I need help.We're forced to use passport, but then can't convert from our previousaccount when we establish a passport. This behavior could only come from a corporate behemoth that doesn't give a flying @#$% about individualcustomers. Only the mass market. And then only when they don't complain.I found a page at bCentral for support phone calls and found that phonesupport costs $9.95 monthly with a minimum commitment of one year! oryou can save $20 and pay for the year in advance. So, in essence, youcan pay us now or pay us more now. But wait, at the bottom of the pageit says the following:bCentral Subscriber Phone Support is available to current subscribers of:Traffic BuilderCommerce ManagerCustomer ManagerSo the truth is that you can't even PAY to talk to them aboutListBuilder! Does anyone find this in the least bit objectionable? I'venever seen worse customer service for paying customers anywhere!Can you imagine signing up for the .NET passport zwallet and gettingthis kind of help when they have control of your money at (if they getthe adoption they are hoping for) HUNDREDS or even thousands of sitesacross the web? This ought to be a warning call for those consideringhanding over personal information to passport and .NET and a clearsignal that they won't provide customer support when you have troublewith it. Article Tags: Over Again, Customer Support