When,people,are,nice,you,give, marketing When people are nice, you give them the business.
Automation technologies represent a fundamental aspect of any modern industry. The major types of industrial automation solutions, such as DCS, PLC, SCADA, and MES, are used on a large-scale in process and discrete industries.DCS technologie Awhile ago, I got an email from one of the "gurus" I follow and it shocked me. The gist of it was this person wanted to trade services for a household item.To say it floored me would be an understatement.What was worse was a few days later t
Last week, with Certificates of Deposit (CD) due for renewal, I called the bank to find out the new interest rate. A woman answered, dithered a bit and then said that nobody could talk to me. Theyd call back. They didnt. I called again the next day. Same thing. The bank is a Florida operation with 20 branches, so I tried calling another branch that is near my office, but apparently you cant do that. Hmmm. I called my original branch, tapping my feet, and told whoever answered that Id be in to close the CDs the next day. He said okay. So, I drove over there and, after an hour of waiting to get approvals, I left with my cashiers checks. The employees didnt even pretend to try to keep me as a customer. Flash forward a dayI was talking to my right-out-of-college assistant, Rachel, about saving money and investing wisely. One thing led to another, and I called to make an appointment for her with Jack Howell at a nearby branch of Scottrade. He was happy to meet her and spent a lot of time explaining how to trade online. He answered her questions and was so informative that I, whove had a Scottrade account for years, learned a few things like how to find dividend bearing stocks on Scottrades website. Heres a photo of Jack with Rachel.Since then, Ive told all kinds of people about how great Scottrade is, even Tweeting the companys praises to my 17,700 followers. My cousin, Fran up in Philadelphia, just called to tell me she signed up for a Scottrade account. Maybe others did, too. I cant understand the banks cavalier approach to customer service. They werent always like that. My Mom and Dad banked there for years and loved it. Maybe it has something to do with the fact that a large international bank group bought them a while back and now their marketing focus has changed. Maybe they just wanted me to leave. Its possible. But, why? What are your thoughts?
When,people,are,nice,you,give,