Handyman,Guide,Customer,Happin homerepair how to Handyman - A Guide to Customer Happiness
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If youre starting up an handyman business, the most vital part toensuring your success is keeping your clients happy. And while everyjob and every customer will inevitably be a little different, there aresome sure-fire ways in which you can ensure that each of them willcontinue to use your services for years to come. In this article, wewill outline a few of these steps to help you get there. Step 1 Be on time. It may seem simple, but its golden. If you tellyour client that you will be arriving at the job around 1:00pm, dontmake them wait. Many people will take time from work or otheractivities based on your availability. Showing up an hour late willautomatically put your handyman services and reliability to questionand make it harder to retain your customer for future projects. Ifsomething comes up that is unavoidable, simply call your customer andpolitely inform them of the circumstances. Offer to provide them with adiscount for the inconvenience and do what you can to ensure it doesnot happen a second time. Step 2 Nobody wants a smelly handyman roaming around their home.Cleanliness is key. After each project, be sure to take the time toclean yourself up for the next one and factor this added time into yourscheduling. Additionally, you need to make sure you leave your workarea in better condition than you found it. If you are working on aproject that ends up making a mess, take the time to clean up. Yourcustomers will appreciate you all the more and be able to focus theirattention on the quality work youve just provided them with as opposedto the mess youve left behind. Step 3 Be a courteous handyman. Return all of your messages andemails within a 24 hour time span. If these messages are leftlingering, you will likely lose your customer to someone who have getto the job sooner. Not only will you secure more jobs, but yourcustomers will appreciate the timely response. Step 4 Be honest. If you dont know the answer, say so. Avoid divinginto projects that you are unsure of in order to retain a customer. Asimple way around this is recommending an associate who can provideyour customer with the quality results they deserve. Not only will thiskeep you in the equation, but your clients will become aware of yourhonestly and reliability. Step 5 Communicate all aspects of the job with your customers. Ifthere are different ways of accomplishing the result your customers areshooting for, then discuss these options and allow the customer todecide the path that they feel is best suited for their situation. Step 6 Be up front with your pricing and stick to it. Customers willfeel more comfortable knowing exactly what they are looking at in orderto accomplish the job at hand. Surprises are a no no. However if onedoes arise that is out of your control, be sure to communicate thesituation with the client so that everyone is one the same page. By sticking to these simple rules, you will be able to watch your business flourish over time.
Handyman,Guide,Customer,Happin