Personal,Service,counts,on-lin ecommerce Personal Service counts on-line too


I will be answering three main questions in this Emerald Passport Review for all of the tenacious Entrepreneurs that are seeking the ideal Home Based Business Opportunity. Internet Marketing has seen some tremendous growth in the "work at ho Wood handles are used in tools due to their ability to provide a good grip when holding the tool. Unlike many other types of handles; wooded handles are easy to grip do not transfer heat and are not an electrical conductor. Therefore, making


Start-up:Trader A started with a website and a spare room at home, and became so successful that he needed to open a shop.Trader B (in another city) liked Trader A's website, so he also started with a website and a spare room at home, and became so successful that he also needed to open a shop.Trader C bought Trader A's website, shop lease and business and employed someone to run it for him.Trader D (in a third city) liked Trader C's website so started with a website and a spare room at home.Current status:Trader A, after a break, started a new website and a shop with the same products (but a different part of the city). He now has two retail stores plus he is starting a wholesale division.Trader B is very successful and happy with one shop.Trader C has closed down.Trader D is still struggling.So, four businesses starting with similar websites designed by us, with the same products, in the same market, in the same country, have four different results.Observations:Service: - Traders A and B are always available to give personal service and advice by phone or email on their products. They each told us that this was as well as their having full information on their websites and FAQ pages answering most questions. Trader C's employee was often out of the shop and left customer enquiries unanswered. Trader D was working elsewhere during the day, and relied on potential customers either placing orders on-line or leaving messages on an answering machine.Range: - Traders A and B carried a full range of inventory. C advertised a full range but was often out of stock. D carried only a limited range.Competition: - The same products were all stocked by large chain stores and other on-line traders, so the fact that Traders A and B prospered indicates that their personal service was able to attract customers away from the impersonal chain stores and other on-line traders.In our own business of developing websites, even though large projects can and are carried out using email only, a number of clients have made contact with us by telephone in the early stages, even from 4,000 kilometres away. We have a lot of information on our website, but perhaps people need reassurance that there is another human, not a robot, at the other end. Different products have different issues. But the above story shows traders with a full range of products, who know their products and can offer personal service are ahead of others.More information for small businesses is found at platypus websites - www.platywebs.com.au Article Tags: Personal Service, Spare Room, Shop Trader, Same Products, Full Range

Personal,Service,counts,on-lin

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