Customer,Service,Tips,For,The, ecommerce 2 Customer Service Tips For The Rocket Scientist
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Customer service isnt rocket science, you know.It really isnt.(Unless, of course, you work at NASA Customer Service).For the rest of us non rocket scientists though, heres a couple ofexamples I experienced within one week, of shocking customer service.Last week, my computer crashed.Not the end of the world, since I had backed up my data.So I got the phone book out, and called a local advert.The man I spoke to was very friendly and helpful.He gave me options for possible causes, possible solutions, and pricing.I was impressed.He told me an engineer would call back within an hour to make an appointment.Youre probably ahead of me on this one, but I never did get that call back.My reaction?I got my computer fixed somewhere else, naturally.I was a new customer, I had made the effort to find and contact this company, I was ready to pay for their service, and what did they do?They stuck 2 fingers up at me, thats what they did.The second example concerns a major pay per click search engine.I wont give the name, because that might not be fair onOVERTURE.COMI had paused my account with them to make some changes and look at other pay per click search engines.I got an email from them, telling me that my account had not reached the minimum monthly spend, so they were charging me $15!!!They also advised me how I could avoid it happening in the future.Well I know it wont happen in the future, because I have cancelled my account with them!If they can send me an email *after* charging me, dont let them tell me they couldnt send me one *before* charging me!Getting a new customer isnt easy, losing a customer is very easy.Its as easy as falling off a log.These 2 companies just fell off their logs.Personally I dont understand it, really, its beyond me.Say what you do, and do what you say, thats my non rocket scientistguide to customer service!!!
Customer,Service,Tips,For,The,