Monitoring,Customer,Satisfacti ecommerce Monitoring Customer Satisfaction on the Web
Wood handles are used in tools due to their ability to provide a good grip when holding the tool. Unlike many other types of handles; wooded handles are easy to grip do not transfer heat and are not an electrical conductor. Therefore, making I will be answering three main questions in this Emerald Passport Review for all of the tenacious Entrepreneurs that are seeking the ideal Home Based Business Opportunity. Internet Marketing has seen some tremendous growth in the "work at ho
If you have an e-commerce site, you need to know if you customers aresatisfied. Unlike a brick and mortar business, it is very hard tomonitor customer satisfaction on the web. If your business is Internetonly or if it is a brick and mortar business, customer satisfaction hasto be a priority or else your business will fail!If you don't physically see the customer, how can you tell if they aresatisfied? One of the best methods I have found, is to use the freeservices of (Bizrate.com*) http://www.bizrate.comAfter you have filled out their on-line application and your web site isapproved, Bizrate.com sends you some simple HTML to paste into yourreceipt page. This HTML offers customers a chance to win a prize if theyfill out a short survey about their shopping experience. Customers willrate your company and your web site using a 1-10 scale on the followingparameters of satisfaction:* Overall Rating* Ease of Ordering* Product Selection* Product Information* Price * Web site Performance * On time Delivery* Product Representation* Customer Support* Order Tracking* Shipping & HandlingHaving this type of feedback is essential to continuously improving youroperations. Bizrate provides you the feedback weekly in the form of acustomer approved survey link that is posted on your web site.To view a real Customer certified report, visit the survey results ofour customers from our other Internet business at this URL: http://www.bizrate.com/ratings_guide/report.xpml?mid=19250With this information your new customers, current customers and you knowhow your customers feel about your company, services and products. Youcan make the necessary corrections to your operations, by monitoringyour weekly results and reviewing real customer feedback.In summary: It is hard to tell who to do business with on the Internetthese days. You can put your customers at ease by letting them know youcare about their satisfaction. There isn't a better way to reducecustomer apprehension and assure customers of your legitimacy, than tohave "Customer Certified Ratings" posted on your web site. Do not workin the dark, let your customers light your way by allowing them to telleveryone why they should do business with you. Article Tags: Customer Satisfaction
Monitoring,Customer,Satisfacti