SAP,Business,One,User,Training computer SAP Business One User Training via Remote Support Web Sessio
Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc ----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a
Modern web sessions such as Gotomeeting are very cheap for subscribers and they imitate virtual connection to user computer with sharing keyboard and mouseModern small business ERP consulting is experiencing technical support workforce consolidation in so-called call centers and software development factories. It is natural to expect basic implementation to be performed by local consulting firm and the second phase where you are expecting custom programming, integration or reporting to be implemented you might consider to do via nationwide remote support partner. Lets review how does web session work and what are possible advantages and minuses. Please note that this paper is not intended to be technology oriented it is rather the collection of highlights and FAQ:1. Remote Technical Support or why do I need dedicated consulting firm? It is possible to get direct support from SAP itself however when you are doing projects then dedicated consulting team is recommended. There is difference between technical support case and modification project. ERP vendor direct support is typically remote however customization projects could be done either remote or locally. Lets take a look at the differences2. Remote User Training and Support allows you to avoid travelling mileage and time associated surcharges. Also the potential advantage is timing as technically service could be performed immediately via web session3. Some disadvantages to consider. Of course you do not have the option to invite your remote consultant to the nearby restaurant and shake his or her hands. Also if your internet connection is really poor then web session and VOIP quality might be also not acceptable. Remote technician also doesnt have the option to replace your computer hardware or something like network card in it4. How does web session work? Modern technologies such as Citrix allow you to get your consultant connected over the internet directly to your computer and you can share keyboard and mice with the professional. Web session is perfect for executive demo or web presentation as well. However when you worked out through proposals step there is no need in web presentation as consultants have other ways to connect to your server5. Citrix Presentation Server. This technology allows you to have remote users connected to your Corporate ERP application over the internet. There is no restriction and such remote offices located as far as in China, India or Europe should have perfect connection to your Citrix application server if they have moderate internet bandwidth. And of course technical consultant might use the same channel to do the job6. The alternative to Citrix or VPN connection and Remote Desktop. Citrix is not free and it requires IT support to maintain the presentation server. In contrast Virtual Private Network or VPN in abbreviation could be enabled at no cost. Generic Windows Server license allows two concurrent connections to the server via RDC. If you need more then you have to purchase Microsoft Terminal Server license7. Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representatives pick up the phone in Naperville, IL and St. Joseph, MI call centers). [email protected]. We have local presence in Atlanta, Chicago, Southern California, South West Michigan, Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian and Chinese. One of our experiences is international Corporate ERP and Consolidated Financial reporting
SAP,Business,One,User,Training