Great,Plains,Tech,Support,Befo computer Great Plains Tech Support: Before You Call Dynamics GP Consu
Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc ----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a
However, as the time goes, especially if you are uppermid-size or large organization, you may decide to support Dynamics GPinternally through your IT department. We would like to give you orientation in internal Dynamics GP Technicalsupport: 1. DynamicsGP Customer Source. If you are currentlyenrolled in GP annual enhancement program (this program is required if you planto be current with Dynamics GP software upgrades), please request fromMicrosoft Business Solutions login to your Great Plains Customer Source. There you should find Techknowledge base withall known issues and resolution procedures. If you are not current with Great Plains annual enhancement program, thenyou normally lose access to Dynamics GP Customer Source, in this situation youshould contact Microsoft Dynamics subdivision or call your Dynamics GP VAR, ifyou are not sure who is your Great Plains VAR, feel free to call our office 2. GreatPlains Batch Recovery. If your DynamicsGP users report you that they cannot post one of the batches, you should go to Tools->Routines->BatchRecovery, there if you see Transaction Error Edit Required, then there is noway to force posting this batch, you need to review Transactions witherrors. Simply open this batch, andprint Batch Edit List report. This reportwill indicate your which transactions should be corrected, typically lack of GLdistribution account. If your errormessage is different, simply mark the batch and click Continue, ask user topost the batch one more time 3. Ifyou have strange error messages. Again, please take into consideration the fact that Great Plains wascoded for larger organization, where you have client server environment (MicrosoftSQL Server Database platform and GP Dexterity coded user workstation). The first rule is not to install new programson Dynamics GP Workstation computers spontaneously (preferably take awaycomputer administrator rights from the user). If you are getting annoying errors from Dynamics GP, consider thisscenario. Find Dex.ini file, open it forediting and change SQLLogSQLStmt=FALSESQLLogODBCMessages=FALSESQLLogAllODBCMessages=FALSE False to TrueThis change will begin Dynamics GP Dexterity, ODBC and SQLactions logging. When you get errormessage, simply open Dexsql.log file and review its content
Great,Plains,Tech,Support,Befo