Dynamics,Partner,Newsflash,FRx computer Dynamics GP Partner Newsflash: FRx reports troubleshooting
Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc ----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a
This small publication is written in FAQ style and shouldhelp you make initial FRx troubleshooting internally, before appealing toexternal Great Plains consultants for FRx support: 1. FRxSysdata directory. If you are setting upnew computer for new Great Plains and FRx user, please review existing FRxworkstation and check where FRx sysdata is set. Admin->Organization->Sysdata. When you do new FRx installation first you do not change sysdata and letit be installed in C:\Program Files . Then you apply FRx current service pack (you should be aware thatDynamics GP 10 requires FRx 6.7 SP 9 at least to be applied, otherwise it FRxis not compatible with GP 10.0. Pleaseon existing FRx workstation open help and About FRx and write down releasenumber, should be something like 6.7.10343. Be sure you get the same version as existing FRx installs on your newone) and change sysdata location to be exactly the same as for other users 2. FRxerrors. One of the most popular errorsis related to the fact of .G32 file corruption. FRx builds so-called GL indexes (to facilitate its access to specificcompany General Ledger, you should be able to identify G32 files, separate foreach company and with the name, comparable to DB code in SQL). When users are opening FRx, while other usersare also in, company G32 file may become corrupt. Symptoms: you wait indefinitely just afterentering user login, seeing GL Index rebuilding on the bottom of the screen; oryou cannot make changes to effective report dates (they are coming back as youclick away from the period number field this is typically when you havechanged GP fiscal periods structure and duration); or you are trying to addaccounts by natural segment and see that the length of account lookup is nowreduced in number of characters (when you occasionally changed main segment inGP company->Account Structure) these errors are typical, but you can seeothers. The fix is simple: have all theusers log off FRx, in sysdata folder identify G32 file for the company (typicallyyou can find this file as being modified just few minutes ago in Windows folder),rename it and log in FRx normally 3. Thoseare first things to try, and it should help you save time and consultingsupport money. If you have additionalconcerns, feel free to call or email us
Dynamics,Partner,Newsflash,FRx