Defining,Knowledge,Base,Softwa computer Defining Knowledge Base Software?
----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc
Knowledge Base Management software isgenerally used to organize information, and provide the facility to retrieve thatdata or information in future. The internet has made the use of knowledge basesmore common as a resource that provide 24/7 technical support to customersthrough a company's website. Most of the corporate companies use onlineknowledge bases for the maximum customer satisfaction.In general, a knowledge base is a centralizedwarehouse for information: a public library, a database of related informationabout a particular subject. In relation to information technology (IT), aknowledge base is a machine-readable resource for the dissemination ofinformation, generally online or with the capacity to be put online. Anintegral component of knowledge management systems, a knowledge base is used tooptimize information collection, organization, and retrieval for anorganization, or for the general public. An intelligent knowledge basecan help an enterprise to save money by reducing the time spent by the employeein their effort to find the required information - among countlesspossibilities - tax laws or company policies and procedures. As a customerrelationship management (CRM) tool, a knowledge base can give customers easyaccess to information that would otherwise require contact with anorganization's staff; as a rule, this capacity should make the interactionsimpler for both the customer and the organization. As a Financial Servicesmanagement tool, a knowledge base can give financial managers easy access toinformation about the financial matters of the organization that wouldotherwise require contact with an organization's staff. A number of softwareapplications are available that allow finance mangers to manage the finances ofthe company. In general, a knowledge baseis a dynamic collection of information and sometimes may have capability tolearn as a part of an Artificially Intelligent expert system. According to theW3C, the Internet may become a vast and complex global knowledge base known asthe Semantic Web in the future. Salient Features of Knowledge Base Software Most of the knowledgebasesoftware offers certain features like you can publish and manage your articles,whitepapers, user manuals, and business processes. Some attracting featuresare; · Users can getalmost all kind of information related to the particular product throughknowledge base management software. In case the information about customersquery is not available in knowledge base, it will provide you an easyalternative to ask your query.· A fully featuredbrowser based knowledge base · Knowledge BaseSoftware are Highly searchable · Repeatable,reusable content through templates, file attachments and mirror categories · Role basedaccess, full control of users and what they can see · Unlimited userprivileges, full control of users and what they can do
Defining,Knowledge,Base,Softwa