SAP,Business,One,remote,suppor computer SAP Business One remote support: version upgrade, adding new
----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc
In fact, it is even better to have somebody, who supports multiple SB1 customers nationwide and aware about all the potential problems and known cases, than somebody who serves you locally, but have to do very different implementation assignments every new day. Lets review remote connection and support techniques:1. VPN or virtual private network. This technology could be realized in hardware or in software. Hardware option is when your router supports VPN and software is when you enable VPN on one of your servers. Having VPN connection channel, SB1 support engineer connects to your network and use remote desktop connection to your application server to work with SAP B1 application. Please, note that in VPN connection you do not share the same screen with supporting technician as you do in web session2. Web Session. Popular options are WebEx and Gotomeeting. These technologies allow you to see the screen of each attendee, where you can switch attendee desktops as needed. Plus, you use either hosted by web session provide conference phone number, of use popular voip technologies such as skype. Skype is especially popular in international support environments, where regular phone calls might be too costly3. SAP Business One support specifics. SB1 is self contained application, which does not require tight integration with peripheral technologies, and so it is very convenient in remote support, at it doesnt require synchronous involvement of your IT people4. Remote centralized deployment. We recommend remote ERP installation, initial data conversion, modules and system settings and then transferring and implanting it onsite on your SQL Server. This streamlines the installation and implementation phase
SAP,Business,One,remote,suppor