Wallace,Associates,Inc.,Review business, insurance Wallace Associates Inc. Review: Technical Support Specialist
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Technical Support SpecialistWaltham, MAThe CompanyOur client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.The JobThis position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.The Technical Support Specialist duties will include:Provide technical support to clients using IM software.Software installation and troubleshooting for end-users.Ensure proper documentation and solutions of all tickets/incidents.Assist with updates and support of e-learning programs.Database and list management.Assist with software testing and quality assurance and control.Learning Management System administration and updates.What It Takes:The selected candidate will have:Strong knowledge of MS Word including Styles and Templates.Telephone technical support including remote support tools.Solid working knowledge of Windows Operating Systems.HTML and web site development a plus.Strong written and verbal communication skills.Professional demeanor and likes interaction with people.Ability to solve problems and adapt to ever-changing priorities.Why Apply?Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.Applicants should contact our search firm:Wallace [email protected] Article Tags: Technical Support Specialist, Wallace Associates, Technical Support, Support Specialist
Wallace,Associates,Inc.,Review