Embroiderer,Challenge,How,Hand business, insurance An Embroiderer's Challenge: How To Handle Rush Apparel Order
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If you had a client come in with an order that could double your profits for this month - but it had a rush turnaround, could you make it happen, or would you have to turn the business away?While you want to be realistic and only promise what you can deliver, you want to develop a plan so when opportunities like that present themselves, you can say yes with confidence and over deliver so much value that you gain a customer for life.Here's some background. When you have someone come in with a rush order, it's likely that somewhere in the process up to this point, something got messed up. Whether it was a delay in planning or approval on their end or another custom hat dealer that ruined their order, something caused this to be a rush. So - they're probably already not in the world's best mood about the whole thing.What can you do to help smooth out frayed nerves and make this a positive experience for both of you?Stay calm. If something about the customer makes it such that staying calm is impossible - it might not be the right job. But in most cases, your professionalism, knowledge of the ins and outs of custom baseball cap embroidery, availability of wholesale caps in a range of styles, etc., will help you put your customer at ease right away.If you are able to take this challenging situation, over deliver, and have a smooth working relationship, it's quite likely you'll end up with both a highly satisfied customer for life and the best word of mouth referrals you could ever ask for.So, What Do You Need To Pull Off A Rush Order Successfully?Have A PlanYes, you can plan for the unplannable! If you know what steps you need to take to go from regular production to rush production of an extra order, it will make all the difference in the world in actually accomplishing it.Know ahead of time what jobs can be flexed, who might need to work extra (and at what cost), and exactly what you need to do in order to make this happen. You might even work out ahead of time what your options are for delivery in the event that standard shipping services can't move an order from your location to your customer's location in time.Know Your Employees' StrengthsIf you're familiar with your employees' strengths and weaknesses, you will have the greatest flexibility in rearranging duties as needed when you have a rush order.If you are aware of what your team can and can't do, you can clearly plan for what you as an embroider can and can't promise.Even something as simple as - do you have employees with skills thatinvolve specialties that might be helpful? You might be surprised at some of the added skills your employees have that aren't necessarily related to their day-to-day duties. These are the skills that can really give you added flexibility when you're producing a custom hat order with short notice.Swallow Your EgoNo, this doesn't mean that the customer is always right. Sometimes the customer is wrong, and when you have a customer trying to walk all over you, it might be time to end that relationship. That said - when nerves are frayed, there's something to be said for being willing to be humble. Do you want to be right, or do you want to provide great service and gain a customer for life? Sometimes those things are mutually exclusive.Keeping your cool is one of the best things you can do to keep your customer calm in a tense situation.Know Your CostsTypically, rush orders can cost more when it comes to labor, added time, etc. Tell your customer up front about those costs and get a signed agreement for the extra costs up front. If you have a quality client, they'll be glad to pay the added fee for the great service.
Embroiderer,Challenge,How,Hand