How,Make,Great,Training,Manual business, insurance How to Make a Great Training Manual
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A well-executed training manual is a great toolfor employers and employees alike. Here are a few tips for puttingtogether a useful and informative reference document for your newemployees. General Outline. The things you will want to include here are your company's missionstatement, and if there is an existing chain of command, what that is.The idea is to give the employee an idea of where they fit in thegeneral company structure, who they report to, and what the goals ofthe business are. Specific Policies. Begin this section by clearly stating what the general policies of yourbusiness are, and don't be afraid to go into some detail about what itis that you expect from each and every employee. Here is where you areable to codify rules such as dress codes, time cards and expectedarrival and departure times, sick and vacation day policies, and otherdetails including the time that is allotted for meals and other breaks.The important thing here is to state in black and white exactly what isexpected, in what areas there may be some wiggle room, and where thereis not. This is not only critical to establishing the environment you'dlike to create, it helps your employee to feel more comfortable byknowing what the rules are. Define Roles and Tasks. In the same way that your employees will be more comfortable when theyknow what the company's codes and rules are, he or she will be wellserved by having his or her role within the company or division clearlyspelled out. This way, they start by feeling that they are a crucialpart of the business, and that their contributions are important. Thiscan also help to clear up any confusion between employees about who issupposed to be doing what. The more clearly you can define those roles,the fewer headaches you will have later. You will want to start with the general and drill down to the specific.The position of Communications Director, for instance may start offwith "engages the public on company business and affairs" or somethinglike that. Then you will want to list the ways this is to be done, suchas "writes and distributes press releases, updates company blog," etc.Start with the most major tasks, and move down in order of importancefrom there. Set Standards. If, for instance, you would like to have a certain number of meetingsscheduled on a monthly basis, state that number in the manual, and alsostate the types of numbers and statistics you would like reported toyou and when. These are only examples, of course, but the idea is tomake it clear that certain aspects of future employee evaluations willbe based on these standards. That way everyone is clear from theoutset. If there is a training time involved, make it clear by whattime frame (for example, three weeks, six months, etc) he or she isexpected to display full skills and competency. Make it Durable. When you put your training manual together, make sure that you choose abinding style that is both durable and functional. Spiral coil bindingis a way to ensure that the pages stay in the book, and that youremployee can lay the book flat or open to 180 degrees for easy,hands-free reading. Article Tags: Training Manual
How,Make,Great,Training,Manual