SEND,Button,Crises,Some,crisis business, insurance SEND Button Crises
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Some crisis prevention is pretty darn mundane.Most of us, at least once, have embarrassed ourselves or even causedsignificant harm by sending email (a) to people who should not haveseen it or (b) containing accurate or inaccurate information that webelatedly regretted providing. In 2003, Cornell University sentwelcoming letters to 1,700 high school students who had submittedearly-decision applications, including nearly 550 who had already beenrejected in December. Soon thereafter, it sent another emailapologizing for any confusion and distress the message had caused andexplaining that it was a result of a coding error. The apology didn't,of course, protect the 550 students from the emotional whiplash whichresulted, although the school then did the best damage control it couldmuster under the circumstances.Here are some very low-tech, practical ways of reducing the frequency of "SEND Button Crises":Don't Fill In The "To" Blank -- If you don't fill in youraddressee's name, the email can't be sent. That precludes crisesresulting simply from accidentally hitting the SEND button with a mouseclick or by the keyboard combination which also activates SEND (e.g.,in Outlook or Outlook Express, Alt-S). Ummm...you DID know that theeffect of most mouse clicks can be duplicated by a keyboard command,right? (Methinks I'm going to hear the sound of some palms strikingforeheads with comments such as "oh, that's why *that* happened.)Use Draft Mode -- Most email programs allow you to savework-in-progress in a Draft folder. With Outlook Express, for example,CNTL-S will save email in your Draft folder. Yahoo Mail has a SAVE AS ADRAFT button right next to the SEND button. Keep saving in Draft modeuntil you're sure the email is ready to go.SEND to Yourself First -- Before I distribute an importantdocument, I email it to myself first and see what it looks/reads like,in addition to asking at least one person to proofread it for me. I'mold-style enough that for careful proofing, I need to print somethingout. I have found multiple errors in one of my newsletters, forexample, after proofreading a printout. And I'm now braced for readersof this article to point out some errors that might have been missed(he said with a grin).Minimize Emotional Misinterpretation -- It is VERY VERY easyto read emotions into someone's written words. Sometimes accurately,sometimes not, either way with periodically disastrous results. I havehad readers take offense at their interpretation of what I've written,even though I'd meant something significantly different. One way tominimize that is to take a bit more time in writing to add words whichcommunicate how you're feeling. Read the last sentence of the previousbullet point as an example. Another technique - and this tends to workbest with those of us who have been online a long time and/or are under40 -- is to use "emoticons," aka "smilies." Be careful about who yousend emoticons -- some simply don't believe they belong in anything butpersonal email. I have clients who use them all the time.Will we all still goof once in a while? Probably. I recommendyou share them with your coworkers and your overall incidence of "SendButton Crises" will go down. Article Tags: Send Button Crises, Send Button, Button Crises
SEND,Button,Crises,Some,crisis