Steps,For,Developing,the,Scope business, insurance 8 Steps For Developing the Scope For a Winning Performance I
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Imagine trying to get 10 people that speak 10different languages to work together and achieve a complex task. Itwould be extremely difficult no matter how intelligent the people were.This is how we have to think of our organizations...of intelligentpeople who aren't accustomed to speaking the language of business, ormore specifically, the language of performance management.Ifyou've ever had to managed a project you know the importance ofeliminating assumptions and making sure that all key stakeholders arelooking through the same lens as to how the project will be carriedout. In order to achieve this the first thing you did was document theproject scope. Well, a performance initiative shouldn't be anydifferent. Before you even think about implementing a performanceprogram, you must first define the scope of your performance initiative.Theperformance scope sets the boundaries for the performance managementteam. The performance scope defines the high level processes for howthe performance management team will approach divisions, support teamsand individuals to begin aligning performance to business objectives.Many times there is confusion about what falls inside the boundary ofthe performance initiative and what does not. Who all will be involved?What groups will be affected? Which groups will be excluded? Theproject scope ensures that everyone is viewing the initiative the same.Defining a solid scope and socializing it with the performance team,various project managers and key stakeholders is critical. Research hasshown that defining scope and objectives are among the most importantstart-up activities to a successful performance initiative.Acommon mistake made by organizations is not defining and communicatingthe scope of the performance initiative or only defining the initiativein general terms. This lack of definition causes managers and keystakeholders throughout the organization to make assumptions related totheir own involvement to the initiative. As performance experts, ourgoal is to alleviate assumptions by clarifying roles, processes, andexpectations. On large scale performance initiatives there is oftenpush back from teams and individuals within the organization. Some evenfeel threatened (this is discussed in more detail in the 'GainingEmployee Acceptance' blog tip). A well communicated performance scopewill help alleviate the politics that could slow down progress.Performancemanagement scopes are not a common process yet; therefore it may be agood idea for a consultant or a performance manager in charge of theperformance implementation to put together a scope on their own toincrease the odds of cooperation from the parties being evaluated.Here are 8 high level steps for establishing your performance scope in a way that will minimize problems:1. Define the outcome2. Document assumptions3. Define the scope of your performance initiative4. Define deliverables5. Define functionality6. Define data7. Define technical structure definition8. Define enterprise/organizational structureLearnmore about the processes for defining a successful performance scope inthe Lifecycle Performance Management Kit. If you are REALLY seriousabout developing a winning performance plan, my OrganizationalPerformance and Best Practices Analysis will help you plan andimplement a successful performance initiative from start to finish. Article Tags: Winning Performance, Performance Initiative, Performance Scope, Performance Management, Successful Performance
Steps,For,Developing,the,Scope