Hello,Island,MINE,symptom,Part business, insurance Hello!! My PP Island – I, ME, MY, MINE symptom (Part 2)

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Normal 0 false false false EN-GB X-NONE TH MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-para-margin:0cm;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Times New Roman","serif";}Early July, 09, I was invited by theTourism Development Office, Ministry of Tourism and Sports (Thailand) to PP Islandto conduct a training session on service excellence. The project was good and successful.  In the evening after the session isfinished, a young hotel owner invites all of us, (4 officers from the touristoffice and me) to have dinner at his hotel.  Though I am tired, I politelyaccept the invitation.   The owner is Thai, young, energetic andcommitted.  From a talk during dinner, I realized he has good knowledge ofwhat he is doing.  I am sure he will somehow be successful in managing thehotel operation and the team.  However, I know that everyone has room forimprovement.  I talked to him about 4 and a half hoursfrom the first minute until last minute when I walked back to the hotel. I am sure that nobody would be able to count the hundreds of I,ME,MY,MINE inhis presentation and talk - from food, drink, guest rooms etc. etc.!  He is surly a bit extreme.  If he finallywill realize and accept to change his habit, he might need a specialist orspecial clinic!!! I realize that he is very proud of his products; however, Idon’t feel like this place is truly welcoming. Let me review some of the uniqueexperiences that evening:  “Good evening, welcome to MY restaurant”“I have a special drink to offer you today.  My drink today is pineapple juice with sweet basil leave, I am sure you will love MY drink.  Nobody can make the taste like MINE”. (I ask him “Oh, are you the one who made this drink?” he says “No, it was MY staff who did it!!!!!”“When you want to test whether the food is nice, you have to try simple food like fried rice and spicy soup”.  And, I can tell you that you will love MY fried rice.   “Normally, I test MY dishes by MYSELF andI will also invite MY department headsto test the food too”.  “When we finish the dinner, I will take you to see MY hotel”  “I also have a design hotel name….., this hotel of MINE is really unique, you will love it.  I hire the architect to help on the overall design with my brother but now I send my brother to attend training session on Phuket Island – my brother is MY twin”.  (I really feel from this sentence that he did control everybody’s life - from his staff to his brother).Up to the hotel building, “I have a surprise; I will show the top type of MY room here, a honeymoon suite.   Look at this special tile, I select the style by myself, how is it?  MY tile is beautiful, isn’t it?”I …my …I…my ….I …my …I ….my….my….my…I ….I ….. – I get so dizzy…At the end, he says “I hope that MY hotel could be your choice next time”  My comment is….sir, please make it a bitmore interesting that why YOUR hotel has to be MY choice!!! How about if he simply changes the wordingto: “I like to take you to visit your possible honey moon suite”, “may Ipresent the special drink made especially for you”, “I have kindly requestedour Executive Chef to prepare a simple but most special fried rice for you andhope that you will enjoy your food this evening”, “I realize that you travelquite a lot (I don’t think he realized that), you must have seen many beautifulhotels, I am happy that I have a chance to personally welcome youhere”.     – With wordings like this, I would surly feel alittle bit more at ease and welcomed rater than the “I-ME-MY-MINE products”…. During his whole presentation, he mentionsonly one time of the word “your” and I am surprised that he never asks aboutcustomer’s needs and the potential format of our next trip to PP Island.  Basically, he does not ask any questions atall.  He only presents his products from first to last minute. Simply, he has no interest in his guests, he only presents hisinterests.  He does not even call his guests by name. Me, the guest, looksat his name card and when I arrive at HIS restaurant I address him byname.  Right now I am not sure anymore whether it is a culture in Thailand thatcustomers should remember owners’ names, but owners don’t need to rememberguest names.  He also makes a funny mistake: he mentionsthat he has the most hi-tech key system on the Island,as you don’t need to insert any key or key card, one only needs to touch thedoor pat with the key card and the door security system will de-activate andthe door opens.  He is so happy about itbut as a matter of fact, the hotel where we stay and which is not a new hotel,has the exact same key system as he has.   A little more open-mind, a little moredetails orientation and a little less ego with a visit to his competitors wouldsave him from future embarrassments.