What,Yardstick,You,Choose,Iuse business, insurance What Yardstick Do You Choose?
Small offices have unique needs, and thatincludes document shredding. Designed with the smaller business inmind, the Dahle 20314 is a cross-cut shredder that offers Level 3security and brings you into compliance with federal regulations. The As we all know to live in this world we have to perform some activity by which we can earn money. There are many activities by which we can earn money and meet the standards to live in this society. And from one of them is franchise. Franc
Iused to frequently facilitate a five day workshop. As a part of the process forthis workshop, we had a Thursday night dinner where all of the participants gottogether and celebrated the week - even though there were a few more hours ofworkshop remaining.Whenthe workshop took place near our home, my wife often attended this dinner.Participants wanted to meet her, and I had been so busy with the workshop allweek that it was nice, even if there were 20 other people in the room, to havedinner with her.Onenight after this event, Lori asked me what seemed to be a very strangequestion, "Have you spent your week with the same people I mettonight?" Not knowing why she was asking such a cryptic question, Ianswered, "Yes, of course, why do you ask?"Sheexplained. "All week you have been telling me how many things haven't gonewell during this workshop; what you want to fix next time, and that you aredisappointed in your performance. And then I spend an evening with a group thatis laughing and telling me, almost to a person, how this is the best workshopthey've ever attended. These people are excited about the prospects of goingback to work and putting these ideas to work. So something doesnt seem tomatch up between your description, and theirs.Ilooked at her, not really knowing what to say.Thenshe went on, saying, "This isn't the first time I've experienced this atthis dinner. You tell me all week what you want to change, but then the groupis always excited, and thoroughly delighted with their experience. I think youneed to recognize that there are two yardsticks that you can use to measureyour performance - yours and your Customers."Shewas right, of course.Iloved the work I was doing in those workshops. Yet, I was always hard onmyself, recognizing the things I wanted to tweak, fix, and change to make iteven better. Even though I knew people were benefiting from the workshop, andeven enjoying it, that wasnt my focus. My focus was on making the experiencebetter in the future.Itwasn't until Lori pointed it out so insightfully that I really realized that Iwas measuring my performance on a yardstick of a continually expanding length.AsI thought about her advice and the metaphor of the two yardsticks in the weeks,months, and even years that followed, I realized that her advice applied tomany more people than just me, and that it was actually a profound truth: Whenassessing your performance, consider both yardsticks - yours and yourCustomers.Inthe story I shared, I wasn't recognizing my success. Having a high benchmark todefine success helped me continue improving, but it also kept me from realizinga balanced view of the situation. I already had delighted Customers. Perhapsthis is your situation, or perhaps the situation is reversed - by youryardstick things are fine, while your Customers are less than thrilled.Sowhere are you - and where is your organization - on the two yardsticks withyour work at this moment?Theconcept of the multiple yardsticks is valuable no matter what you do or whoyour Customers are. Both yardsticks are valuable, and both are necessary. Makesure to think about and recognize your results from both perspectives, and,most importantly, use both perspectives as you plan future events and yourongoing improvement.PotentialPointer: When considering your performance, consider more than your personalperspective - you must consider the yardsticks of others as well - especiallyyour Customers.
What,Yardstick,You,Choose,Iuse