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Next! Have you ever been waiting in line when you heard that inviting call bellowed over the counter? Inevitably, when you finally are next, the person waiting on you is looking at you with disdain waiting to hear what problems youre going to cause them. They might just as well be saying in a disgusted tone, What do you want?!Many times jobs on the front-lines are repetitive. Theres no getting around it. We run the registers and check out our customers purchases or work the phones and answer the same questions over and over or serve food to our customers day after day after day after Well, you get the point.Why is it that some people love working on the front-lines and others cant stand the monotony of it all?The answer is simple its all how you look at things. For example, if youre a waiter or waitress, what is the purpose of what you do? To some it might be to deliver food to our customers tables in a timely fashion. Now that doesnt sound bad, but theres no life in it. Delivering food can get boring pretty darn quickly.But what if the purpose of a waiters job is to treat our restaurants guests like friends, not customers and to serve them a meal that wed be proud to serve to our own families. Now theres something you can get your teeth into no pun intended. Of course, there are those that would scoff at that. Ill serve em their food, but I aint treatin like no friend. If thats your attitude (I hope it isnt) the front-lines may not be for you. At the heart of working the front-lines is a core enjoyment in working with people. Its the human element of what you do that keeps it all fresh.Find the human element in what you do. Every job has one. Youre not just answering phones, youre solving your customers problems. Youre not just ringing up customers purchases, youre reinforcing that theyre buying great things from your store.Obviously you dont have to take this attitude. But if youre showing up for work anyway, why not find ways to enjoy it as much as possible. As always, the choice is always up to you.
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