Moments,Truth,Publishing,Guide business, insurance 11 Moments of Truth
Small offices have unique needs, and thatincludes document shredding. Designed with the smaller business inmind, the Dahle 20314 is a cross-cut shredder that offers Level 3security and brings you into compliance with federal regulations. The As we all know to live in this world we have to perform some activity by which we can earn money. There are many activities by which we can earn money and meet the standards to live in this society. And from one of them is franchise. Franc
Publishing Guidelines: You are welcome to publish this article in its entirety, electronically, or in print fre*eof charge, as long as you include my full signature file for ezines, and my Web site address(http://www.schrift.com) in hyperlink for other sites. Please send a courtesy link or email where you publish to [email protected] Thank you. __________________________________________________________TITLE: 11 Moments of TruthAUTHOR: Sandra SchriftCONTACT: [email protected]: ©2004 by Sandra Schrift. All rights reserved__________________________________________________________11 Moments of Truth (Adapted from the Scandinavian Airways System)These moments come when a customer or client 1. Hears someone else praise you or your work.2. Likes your physical presentation (appearance, voice, and smile). 3. Is touched intellectually and emotionally by what you say. 4. Recognizes you as a model of who or what the person would like to become. 5. Hears that you care.6. Thinks he/she will be challenged and get what he/she needs from you. 7. Knows that your fee is above their budget and feels youre worth it. 8. Experiences that you are consistently excellent technically. 9. Is sure that his/her success and well-being are your priority. 10. Is able to reach you effortlessly.11. Can count on you to treat his/her organization with unique needs.
Moments,Truth,Publishing,Guide