Proactive,High,Performance,Tea business, insurance Proactive High Performance Teamwork
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Proactive High Performance TeamworkCopyright © 2003 Livvie MatthewsProactive High Performance Teamwork is made up of nineproactive components and will provide the growth you are seeking in your practice. Two of the nine components are Performance and Opportunities.Performance=ProfitabilityHigh Performing Staff=High Performing Bottom Line!Successful practices excel in the filed of Patient Services**It's not about product...It's about Service!! ....your "Absolutely outstanding service"!OpportunitiesNew service options and availability can create tremendous opportunities for revenue and profit from existing (as well asnew) patients. Seek to provide so many services and benefitsthat patients choose to keep returning. **Every patient is an Opportunity looking for a place to happen!Learn to look and listen for Opportunities!Patients must be made to feel important, appreciated and valued.Focus on making each patient feel they are the most importantpatient you have....because they are!!Position your practice to do more cosmetic dentistry. Althoughinsurance doesn't cover cosmetic dentistry, more and morepatients are choosing cosmetic procedures. All too often we think the patient in the treatment room knows whatcosmetic procedures are available to them, when 95% of the timethe patient doesn't have a clue! Many times it is just a matter ofmentioning what's available. Don't speak in technical terms, speak in simple laymen's terms so the patient will understand what you are saying. You're the onewho took dental terminology, not the patient. Speak in terms like: "Have you ever thought of closing the gap betweenyour two front teeth?""Did you know those two 'pointed' teeth could be made tolook as nice as the rest of your teeth?""You have such pretty teeth, you are a perfect candidate formaking them whiter!" Remember: Every patient is an Opportunity looking for a place to happen! Look and Listen for Opportunities. There are 72 + million Baby Boomers in their mid-fifties, who's children are now out of college (no more college education to pay for), who have more disposable incometo spend, and who are extremely concerned about theirappearance. Strengthen and enhance your practice's image by buildinga reputation of excellence and becoming an office that provides so many measurable benefits in services to your patients that is reinforces their decision to keep returning. Services so beneficial to your patients that receiving care in your office offsets any inconvenience the patients may have ("You are not on my provider list", "your fees are too high", or Your office is too far away"). Often your most creative ideas come from your employees and your patients. Learn to listen and understand both youremployees and your patients. You and your team are marketing a high quality service...and thepatient defines quality. From their first telephone call throughenrollment and treatment, make sure your practice presentsan overall "Absolutely outstanding service" experience for your valued patients as a benefit from your....Proactive High Performance Team (work)!
Proactive,High,Performance,Tea