Know,the,Building,Blocks,Dialo business, insurance Know the Building Blocks of Dialogue that Lead to New Learni
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With the complexity and continuous change leadersand managers face today, continuous learning,responsiveness, adaptation and innovation areessential survival skills. Yet, one constant thathuman beings seem to want and need more thananything when they are in relationship to anotherhuman is to be heard. So often in conversation, wespend a lot more time advocating for our positionrather than seeking to hear and understandanother.Listening may be the single most powerful skill ofcommunication for it is an act of respect and ofvaluing. It seems counterintuitive, yet when welisten and seek to understand first, we alsocreate more receptivity in the other to hear us.When we create such an environment of safety,people are willing to take risks and new learningcan occur.There are four building blocks of conversationthat help people move out of defensive,routinized, or reactive communication patternsthat inhibit movement towards clear action andsuccessful achievement of desired goals.1. Developing Your Listening Skills Thisincludes eye contact, listening without thinkingof ones rebuttals or preparing for what to saynext, listening for emotional content as well asinformation, and asking questions to clarifymeaning2. Seeking to Suspend Judgment To be human is tobe a judgment manufacturer. We are always in theprocess of making judgments, both positive andnegative. Whether we are judging ourselves orothers, judgment shuts down creativity,imagination and learning.. Whether you agree ordisagree with the other person, your judgmentswill limit your ability to listen and learnsomething new. Be aware that negative judgmentsare particularly damaging to your ability tolisten. Strive to first be aware of yourjudgments. In so doing, you can become clear thatthis is a reaction and you can then moreobjectively bring it into the conversation as aninterpretation.3. Testing Your Assumptions Assumptions are allthose things that we think we know about howreality is, whether for ourselves or for others.We carry multiple sets of assumptions that act aslenses or filters for our perceptions. Becauseeach of us has a unique life experience, we eachcarry a unique set of assumptions although we do,of course, also have shared assumptions whichserve to glue us together. Effective communicationdemands that we test our own assumptions as wellas clarify those of others. Only then can we knowthat we are speaking a shared language of meaning.Different assumptions in and of themselves dontcreate problems so much as the need to be rightabout our assumptions!4. Balancing use of inquiry with advocating yourown position and interests Growing out of theability to listen, inquiry is about askingquestions and holding an attitude of curiosity.Questions that seek to understand (as opposed toquestions that seek to interrogate) createdoorways into new levels of understanding andlearning for both the speaker and the listener.Inquiry, by its very nature, can deepen yourability to think systemically because questionsoften reveal the relationships among the partsthat make up the whole.Organizations and businesses need to createeffective communication cultures in order tothrive. The competitive edge in business will bemaintained by those who are continually learninghow to improve. Leaders who understand andemploy these high-impact communication strategieswill create robust and resilient organizationsthat cannot only adapt to the new challenges andchanging conditions of these uncertain times butcan actually thrive.
Know,the,Building,Blocks,Dialo