You,Shout,Even,When,Are,Silent business, insurance Do You Shout - Even When You Are Silent?

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There is a language that we all speak, but few areconscious of: the language of our bodies.When we are talking to others - either face-to-face, orfrom the front of the room, our posture, gestures, eyemovements and general demeanor communicate far morethan our words.It is said that women interpret up to 80% of themeaning of a conversation by non-verbal means. Men falla bit behind and 'only' rely on non-verbal clues forabout 30%. However, in either case, if you areunconsciously giving out the wrong signals, the meaningbehind your intended message will be weakened or lost.Body language is a vast, fascinating subject, but froma business point of view, there are several pointersthat can help to strengthen your message. The aim is tomatch your audience's unconscious template of whatmakes a person trustworthy and believable.Try out these five tips and see if they help you:1. Personal space. Everybody has a personal spacethreshold. Generally, Americans and Northern Europeansprefer to stand about a meter (3 feet) apart. Peoplefrom Southern European and Asian countries arecomfortable a little closer. Folks who live in ruralareas like a little more space. Social situations allowcloser proximities than non-social.Be aware if the person you are talking to is backingup, and try not to intrude on their territory.Otherwise the reaction will be defensive or hostile.2. Eye movements. Many people are nervous about makingeye contact - it is vital to overcome that fear if youwant to be respected and believed. An evasive orindirect gaze sends out a strong signal ofuntrustworthiness.When speaking to a room full of people, it is essentialthat you allow yourself to make - and maintain for afew seconds - eye contact with everyone in the room,over and over.++++++++++ True Story ++++++++++I was recently invited to America to give apresentation to about forty business people, few ofthem known to me. The meeting went well and I made asmuch eye contact as possible. Afterwards, a guy who hadbeen sitting off to my left came up to me and thankedme for a useful and entertaining talk. Then he saidsomething strange: he apologized for offending me.Puzzled, I assured him that it wasn't so, and asked whyhe thought so. This is what he said:"Oh, I had a very late night last night, and after youhad been talking for twenty minutes or so, I couldn'thelp myself yawn. After that, you didn't make any eyecontact with me for the rest of the session, so Ifigured I'd upset you."The truth was, I hadn't seen the yawn. He had beensitting just outside my comfortable visual area, and Ihad been concentrating on eyeballing everyone else inthe room so hard, that I had missed him out.I gave him a lot of attention he went away happy. But Icouldn't help think that that guy might have been themost important person in the room and I could haveblown the whole trip with that stupid act ofinattention.++++++++++++++++++++++++++++++++3. Appearance. It seems old-fashioned to talk about theneed to be 'well turned out', but the axiom that 'youdon't get a second chance to make a good firstimpression' is as true today as ever.Experts say that the first five seconds of a meetingare more important than the next hour. Check all theobvious things like hair, teeth, fingernails, shoes,breath, immediately before the meeting. But also makesure you are putting on your best front, well inadvance.Even if the dress code is casual, there is a world ofdifference between dirty jeans and a crumpled T-shirt,and freshly laundered casual trousers and a polo shirt.Remember - dress to respect yourself and youautomatically respect your audience.4. Hands. Your hands are like semaphore flags. Theysend a message whatever position they are in.Take a look at prominent politicians - they almost alluse their hands to reinforce their words. Whether it isa chopping motion, like John F. Kennedy, or an openhanded gesture like the English Prime Minister Blair,they are all intended to send visual signals directlyto the right-brain of the listener to augment the wordswhich normally address the left-brain.One of the things I am asked most often when teachingpresentation skills is 'what do I do with my hands?'The easy answer 'just be natural' is not onlyunhelpful, but also completely wrong. You have to thinkof your hands and arms as every bit as important as thecharts and slides you are presenting.There are five places your hands can comfortably be:* In your pockets. Don't do it! It might feel natural,but the signal this gives is anything but. You willlook uncomfortable, casual and unsure of yourself.* Clasped behind your back. This looks aloof andsuperior, and should be avoided.* Relaxed, by your side. This feels very unnatural tomost people, but actually looks good to the audience.It makes you seem to lack tension.* On your hips. This is a very positive position. Itsends out a message that you are comfortable and self-assured. Don't overdo it. This stance is best used atmoments when you stop speaking and are allowing theaudience a moment to absorb your message.* Gesticulating. Learn the messages that your handsconvey and use them to emphasize your points: an openhand denotes honesty; a closed fist, aggression orevasion; a pointing finger, hostility. Also be aware ofcultural differences. The American thumb and forefingergesture meaning 'okay' may be insulting in Denmark.5. Read the room. You are not the only one who iscommunicating non-verbally. Learn to recognize theunconscious signals that your audience is feeding backto you.* A tilted head and direct eye contact indicatesattentive approval.* Raised eyebrows and forward-leaning posture denotesattentive alertness.* Indirect gaze, accompanied by pen or finger bitingshow uncertainty.* Folded arms can indicate hostility.* A hand to the chin show that you are being summed up.Finally, learn constantly. Whenever you watch apresenter, try to work out why they are good or bad.Every time you make a presentation, try to detachyourself and see how you can be even better next time.And remember, applause doesn't always mean you aregreat - the audience might be being polite, and gentlesnoring from the back of the room doesn't always showthat you need to work on your technique - the CEOprobably just had too good a lunch!