Frequently,asked,questions,whe DIY Frequently asked questions when choosing IT services
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IT services are the backbone of any business enterprise or corporatehouse. They provide a full equipped IT system for full operation ofbusiness activities. IT services help in major activities like runningof internet, server maintenance, internal company communication system,upgrade and maintenance, security and prevention of data and mostimportantly, data backup and retrieval.It is better that theyask some basic as well as technical questions to the IT services beforehiring them. This will help them to better manage the services. Somebasic and commonly asked questions are listed below.1. Are your team members expert enough to understand and work on our SoftwareTheIT service team or their employees should be experts andexperienced-both to understand and work on a corporates softwaresystem when necessary. They should be able to install or de-install orwork on them in case of any issues. The support level should be strongenough that it can be solved in a day or two at the most.1. Can your team handle data recovery and data back up services?Abusiness firm or a corporate company is majorly concerned about its bigdata of information and operations. Any small issue turned big, canresult in major loss of data for the company, which can pose securityand operational problems in future. The company should ask the ITsupport company, if their team can effectively manage data security andalso data retrieval from software, along with data back up services. TheIT support team should know this process, as that will not only helpthem to provide a stress free IT working services to the corporate,that will help to reduce errors. Questions should also be asked, ifthey only provide remote services, or if they come on call request.1. What are the service charges and how is it based on?Itis very important to ask these questions to the IT services as they canovercharge for their services based on some additional services orhidden costs. It is also important to ask, if they charge anyadditional maintenance fees. Some IT service charge their fees in lumpsum at monthly rate, or based on hourly rate. Their charges should bewithin the budget of the company.1. Do you provide emergency 24*7 services or only hour servicesMajorIT service providers give emergency services to their clients. This isessential for some corporate, which work for 24 hours or during nighttime, as they may have urgent need of repairing or maintenance of theirsoftware or servers. A limited hour IT support does not do any good tomajor business units.1. Does your company have service agreement policy?Almostall of good IT service providers have service level agreements, alsoknown as SLA, which provide term guarantee on network, service, powerand temperature. This helps to effective have agreement in place toavoid any issues later on.1. What are the Safety and security tools for IT systems?Forany business or corporate company operating on computer server andonline system, it is imperative to have computer system safety andsecurity in place. This is essential, so as to protect the system fromvirus or hackers that can steal the companys precious data. The ITmanager should ask the IT service company about various anti virussoftware and anti hacking tools they use, which can help protect thecompany in the virtual world. They should be able to provide guaranteefor their full IT support.
Frequently,asked,questions,whe