Easy-to-Learn,Tips,Handling,In DIY 10 Easy-to-Learn Tips On Handling Interruptions
When starting a new work at home business it is very easy to become consumed by it. We spend so much time trying to get the business up and running that we may end up becoming burned out and lose our motivation. There is so much to learn and Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0in
Imagine this, a co-worker enters your office and says:"Cathy, could I talk with you for a minute? I'm having areal problem with...." You glance at your watch and think ofthe report thats due in an hour. What do you do?What happens if you were Cathys supervisor?Lets continue. You're cooking dinner, starting tounstress, the food preparation timing is coming together--for once, and your mother calls: "Could we talk, itsimportant, I need someone to talk to?" What do you say?What we would like to say and what we end up doing isusually two different things. Good news, tactfully sayingno is a learned skill. It requires know-how and practice.Lets get into ten how-tos and alternatives to help youpractice.Tip 1: There are three parts to meshing a "no but not no"response. The first part acknowledges and empathizes. Thesecond part is a situation statement. And the third part isan action statement.An example of an empathy statement: "Sam, I'm sure thisproblem is important."Now lets add a situation statement: "I'm working on areport that I promised to finish within the next hour."The third, an action statement, needs to describe what youwill do or offer as an alternative: "Lets get togetherthis afternoon at 2 PM. I'll meet you in your office."You have just said no, without saying no.Tip 2: What if its your supervisor interrupting you? Whatdo you do? Heres how to mesh the three parts.Sandy, your supervisor enters, "Lisa, I hate to interruptyou, but we have a real problem in the field, I need to talkwith you right away. Could I see you in my office?"First, the acknowledgment statement: "Sandy, I'm sure thisis an important problem." Second, the situation segment:"I'm working on that report you requested by noon." Third,adding the action: "Would you like me to defer the reportuntil 2 PM [its imperative to offer an exact time] so we canmeet now? Or would you like me to complete this and thencome to your office?" This response allows your supervisorto see your perspective, situation, and make a decision.Tip 3: Discouraging professional interrupters. Theseprofessionals make a career out of interrupting. They starttalking and don't stop. They go on and on and when theyfinally stop to catch a breath, and you get to saysomething, they interrupt a few minutes later. How do youhandle these?Movement is the key. If cornered behind your desk, standup, and move. If standing up, move away. If sitting down,stand up. You can change momentum by dropping something, orturning sideways. Reach for something that has nothing todo with the conversation, or excuse you to the restroom.Interrupt in the same manner the use with you. Go ahead,they do it because it appears normal to them. Here are afew template statements: "Where is this leading?" "Whatsyour point, I've gotten lost in what I think is the trivia?"Its important to practice patience. These professionalsdon't usually hear you the first few times. Become a brokenrecord if need be. Identify what it is about theircommunication style or interruption process that annoys you.Provide your feedback and your preferred method.Tip 4: What about the few that don't get your hints?Sometimes following you down the hall or continuing to talk"at" you instead of "with" you? Be direct with this rudeoffender. If they appear to be bruised, don't let it botheryou. They don't really take it personally, even if they sayso. It is a form of manipulation. Don't play and don'tapologize.If they persist, give them an ultimatum: "You rudelyinterrupt me. I've tolerated this them in the past;however, I need for it to stop now." Eventually when theyfinally realize you're not paying their game, they willstop, and even pretend to be offended. Later they willreturn with respect. Hopefully, with a new awareness oftheir behavior. But don't hope. If they don't return, youhaven't lost anything.Tip 5: If you can, keep doing what you are doing. Look up,smile, point to a notepad and pen, and then return to whatyou were doing.Tip 6: Sometimes the position of your furniture invitesinterruptions. Especially if your office is beautifullydesigned, or contains natural ingredients, like plants.Others want to be around this energy. Its attractive.Its renewing to them as much as it is to you. Theres onlyone suggestion -- get them to change their office to reflectthe same. Then they will not want to leave their office.Tip 7: If you frequently are trapped behind your desk.Plan and explore various escape routes and methods. Youmight want to rearrange the furniture to that allows escaperoutes.Tip 8: Discourage squatters. If your interruptions are dueto people consistently coming in and just sitting andtalking, remove the empty chairs. Place them outside youroffice.Tip 9: Do people wait for you to get off a phone call?Place a sign on the desk: "If I'm on a phone call, pleaseleave me a note. I'll check back with you as soon as I'moff the phone."An alternative: Train others in a silent hand code. Useyour fingers to indicate how long you are going to be. Oneindex finger explains that you will be off the phone in aminute or two, please stay. Full hand with a wave says, "Idon't know how long and I'll get back to you." This silentcode maintains your thought rhythm, acknowledges them, andallows them to make a choice based on their time.Tip 10: Many ways for handling, interruptions at work canalso apply at home. Heres one that works well.Name a "personal spot". An area you can call your own. Itcan be a den, sewing room, shed, or an extra bedroom. Ifyou have children, give them the same opportunity.Purchase a clock sign at the office supply store -- the typeretailers use on their front doors--to indicate what timeyou will emerge. Add a white board for notes. A magneticboard works well for smaller children. Create magnets foreach family member: "Bobby wants you."The Other Side Of The CoinThe other side of this perspective is using interruptions toboost productivity. People sometimes use interruptions topush them into overdrive. It helps them, yet disruptsothers. It is a habit that gets them to move past their ownprocrastination and get their tasks completed. Thisbehavior causes stress-related illness. This can be anaddictive behavior sometimes disguised "workaholicism."
Easy-to-Learn,Tips,Handling,In