Your,Own,Customer,you,actually DIY Be Your Own Customer
Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0in When starting a new work at home business it is very easy to become consumed by it. We spend so much time trying to get the business up and running that we may end up becoming burned out and lose our motivation. There is so much to learn and
Do you actually use your own product or service to see howwell it works? I am constantly amazed at the number ofproducts that are simply "unusable" for one reason oranother.For example, we purchased a large spill-proof water bowl tobring in the car when we take the dogs. For $30, it oughtto work(!), and it does.But...It is nearly impossible to remove the lid for cleaning. Itis very well made of heavy plastic, with a perfect 'snap'fit. Oh, the illustration shows that it CAN be removed butnot HOW, so if there is some special trick to it, I have noway of knowing. I believe that it is not possible to removethe lid without hurting yourself or the plastic.Don't these people use their own product????? If they did,they would know of this major shortcoming.I am also reminded of a brush that my wife purchased forcleaning out the tubs that we use for the horses. They havelittle tiny handles which are actually loops molded into theplastic, but who has hands that small? You'd never get a10-year-old to do that kind of work! We both end up withscraped or sore knuckles every time we use it. Again, don'tthese people use their own products? Maybe they are made inJapan, where people tend to be smaller, but even that's noexcuse in my opinion.Which brings up an exception to my caveat; if you would notbe considered to be part of the market for a product, you'reoff the hook! You, personally, that is. But you still needto make sure that your products are usable by those for whomthey are intended.And while we're at it, do you ever call your business to seehow it sounds? It amazes me how large corporations spendmillions of dollars trying to create an image of quality andcaring and then hire someone at minimum wage to answer thephone. Then, when you call, it sounds like they're annoyed,or they are rude as they connect you. What about your musicon hold? Is it too loud? Is it too soft? If it is a radiostation, IS IT TUNED IN PROPERLY?????Maybe you have a recording for your customers to hear. Isit a good quality recording? Is the meaning of the messageclear? Do your callers have to listen to more than theyneed to? I am constantly annoyed when I call the localmovies and have to sit through a description of theirlocation. I think that most callers to a theater areregular or local callers who already know where it is; howabout putting that information at the END OF THE RECORDINGso the only ones who need it have to hear it? Or make thedirections an option: "Press '1' for directions".This is starting to sound like a rant. (!) My point isthis THINK FROM YOUR CUSTOMER'S POINT OF VIEW. Use yourproduct or service as they would. Call and deal with yourbusiness as they would. Do you like what you get? If not,fix it.
Your,Own,Customer,you,actually